888-629-0020

FAQs

  • Can I book a property with my friends as part of a high school, college, or senior week group?
  • Our property owners have instructed us to rent to family groups only, and non-chaperoned groups under the age of 25 are not permitted.

  • Can I bring sleeping bags or air mattresses so more guests can stay with us?
  • The number of guests sleeping at your property should not exceed the occupancy that has been specified by the property’s owner. Please refer to your Lodging Agreement for details about your home’s occupancy. Fire Codes and rental permits do not allow more than the legal maximum occupancy. If a guest exceeds the approved maximum occupancy, he would be responsible for any fines imposed, and the lodging agreement would be terminated, requiring all guests to vacate the property immediately.

  • Can I park my trailer or large vehicle at my rental property?
  • Due to the high volume of guests, many buildings and communities cannot accommodate parking for trailers or large vehicles. Municipal parking is available in several locations —visit local Chamber of Commerce websites for more info. To find out parking details at your property, please contact our Reservations Department at 888-629-0020.

  • Can I pre-book the same property for next year?
  • Yes! Feel free to call our Reservations Department during your stay to make an advanced reservation.

  • Can I use a grill or BBQ at my rental unit?
  • Local Fire ordinances or condominium rules do not permit grilling on balconies or in multi-family properties. However, there are a select number of Vantage rentals that are equipped with grills or allow you to bring your own — this information is displayed in the amenities section of each property.

  • Does my property building charge a registration fee?
  • Certain buildings in our inventory charge guests a non-refundable registration fee when they arrive on the property location. This fee is made payable directly to that community for the use of key fobs, pools, parking, and other facilities. Please refer to your Lodging Agreement and/or our Reservations Department to see if your community has any fees of this sort.

  • How can I make a payment or pay off the balance of my reservation?
  • Guests can make a payments or pay off the balance of their reservation by logging in to our online Guest Portal. This is a convenient area on our website where guests can access details about their vacation and make payments in a secure environment 24/7.  To access the Vantage Guest Portal:

    • Go to https://vantage.tenantnetworks.com/.
    • Enter the email address associated with your reservation.
    • Enter your Tenant ID # as the password (found on top left-hand side of Lodging Agreement).
    • To pay your balance, click 'Reservation History' and then click the red 'Pay Now' button.

    If you prefer to pay by phone, simply call your Vacation Coordinator at (888) 629-0020.  We are looking forward to your arrival!  If we can assist you in any way, please don't hesitate to contact our office.

  • Is smoking allowed at my vacation rental?
  • All units are non-smoking, and many also do not allow smoking on the balcony or building premises. Guests who violate these policies may be assessed a fee if smoke removal is required.

  • What do I do if I have a cleaning or maintenance issue during my visit?
  • Vantage works hard to deliver homes that are clean and maintenance free. If you notice that your property is not clean when you arrive — or if you have any maintenance concerns during your visit — please notify us immediately at 888-234-5646 so we can correct the issue for you as soon as possible.

  • What do I need to bring?
  • Guests should bring sheets & towels (unless you’ve purchased Linen Service), any soaps & detergents you may need, trash bags, and paper products (paper towels, toilet paper, napkins, etc.). Vantage does provide a welcome bag of starter supplies, but it may not be enough to cover your whole stay. Kitchens are equipped with coffee maker, microwave, dishes, glasses, flatware, and a basic supply of pots & pans. If you have any specific questions about amenities in your unit, just call 888-629-0020.

  • What if I am arriving late?
  • Vantage provides after-hours access to guests via a lockbox at our check-in site at 803 New Road, Somers Point. Please call ahead if you will be arriving after 5:00 p.m. so that we can make the necessary arrangements. On-site check-in is also available on select properties. Please inquire with the reservationist if you have a special request.

  • What if I arrive early — can I check-in early?
  • No. In order to coordinate the arrival of all Vantage guests, we cannot accept check-ins ahead of schedule. Typically, check-in time is 4pm and check-out time is 10 a.m. Please refer to your Lodging Agreement for your scheduled check-in time, and plan to arrive as close as possible to that timeframe. If you do arrive early, consider visiting a local attraction or grabbing a bite to eat.

  • What if I get locked out of my property?
  • f for some reason you become locked out of your property during during your stay, please call 888.629.0020— a lockout fee will be assessed for after-hours assistance.

  • Where do I arrive for check-in?
  • The majority of guests are required to check-in at the Vantage Resort Realty check-in site, not at the rental property itself (257B New Road, Somers Point). We do make special exceptions for Brigantine, Atlantic City, Ventnor, and Wildwood vacation properties, if arrangements are made in advance.

  • Where do I pick up keys?
  • Keys may be picked up at our check-in location at 257B New Road, Somers Point, NJ.  Our office is conveniently located about 1 mile from the Garden State Parkway (Exit 29/30) in the Kmart Shopping Plaza.

  • Will my Security Deposit Protection fee be refunded to me?
  • No, the $60 Security Deposit Protection Fee is non-refundable. This fee protects you for up to $1,500 in coverage against accidental damage to your property. However, this damage must be reported to Vantage staff as soon as it occurs. Some pet-friendly properties also charge a non-refundable Pet Fee. However, there are select properties in our inventory (such as group rentals) that do require a traditional Security Deposit. This deposit is refundable to guests within 30 days of check-out, as long as the rental is left in good condition and there are no charges for excessive housekeeping or maintenance.

  • Will the pool in my community be open during my stay?
  • Outdoor pools in South Jersey are primarily to remain open from Memorial Day to Labor Day, with some exceptions. Pool hours may vary throughout the season at the discretion of the condo association. Pools are also closed periodically for cleaning and maintenance, yet Vantage is not always made aware of these closures.

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